Western Union® Rewards | United States | Frequently Asked Questions - My WU | Western Union (2024)

Frequently asked questions

REWARDS

REWARDS SHOP

What is Western Union Rewards?

Western Union Rewards is a free to join loyalty program from Western Union that allows you to earn points and redeem them for discounts on money transfer fees1. As a member you also get additional perks such as:

  • Additional bonus offers from time to time, allowing you to earn even more points
  • Member-only discounts on certain brands in the Western Union Rewards Shop

You can enroll in the Western Union Rewards program at westernunion.com, on our mobile app or at most of our retail locations.

How do I earn points with Western Union Rewards?

You can earn points with Western Union Rewards program using any of the following ways:

  • You can earn 100 points for every money transfer. Points will be credited in your account once the money transfer is completed. This means once the money transfer is received or picked by the person receiving the money.
  • From time to time, you might also receive bonus points offers from Western Union that will allow you to earn additional points for completing certain activities.

What does ‘up to’ €2 transfer fee discount mean?

In some cases, you might want to use a transfer fee discount1 even though the fee is below the total reward value. For example, you choose to redeem 500 points for a transfer fee discount where the total fee for the transaction is €1.80. In this case, you get a €1.80 discount because the total fee due is less than €2 but no cash value will be provided for the remaining €0.20.

How can I use my points to get a transfer fee discount?

Get a transfer fee discount1 with your points when you send money online. Just choose your reward at checkout on our website or in our app.

Where can I redeem my points?

Redemption of Western Union Rewards points is only currently available for money transfers started at westernunion.com or in our mobile app.  

Why can’t I redeem my points at an agent location?

For now, redemption of Western Union Rewards points is only available for money transfers started at westernunion.com or in our mobile app.

When will I be able to redeem my points at an agent location?

We expect to launch point redemptions at agent locations in approximately six to eight weeks. We will keep you updated on timing. Please visit our website to learn more.

When will Western Union Rewards be available at agent locations?

Members can enroll in Western Union Rewards and earn points at agent locations. For now, members will not be able to redeem points for a transfer fee discount when they start a money transfer at an agent location. We will keep you posted when you can redeem points at agent locations. Please visit our website to learn more.

Will I still be able to earn points when I send money from an agent location today, even if I can’t yet redeem points at agent locations?

Yes! You will still earn points at agent locations when you send money from an agent location! To check your points balance and earn history, please log on to our rewards portal at https://www.westernunion.com/fr/en/rewards/home.html.

Is Western Union Rewards free to join?

Yes, Western Union Rewards is a free-to-join loyalty program. Please join here.

How can I enroll in Western Union Rewards?

There are three ways to enroll in Western Union Rewards:

  • If you are new to Western Union, create a Western Union profile on westernunion.com or our mobile app that allows you to send money transfers. When creating a profile, select the Rewards checkbox. Your personal Western Union Rewards number will be generated. Register now to create your profile.
  • Already have a profile? Log in and select the Rewards tab on the top right side of the page. Accept the program’s Terms and Conditions and you will be assigned a Rewards number.
  • Register in person at one of our agent locations.

Enroll today! It’s free to join.

How do I check my Reward points balance?

You can check your Rewards points on the dashboard by logging into your Western Union Rewards profile or through our Western Union mobile app.

Do my Rewards points expire?

Yes, they do. You can use Rewards points for up to two years from the date they were issued. After that, your earned points will automatically expire and will no longer be redeemable.

How can I check if my Rewards points are applied to my money transfer?

When you redeem your points, you will also see the transfer fee discount amount on your transfer summary message or receipt.

How can I learn more about my Western Union Rewards benefits?

Your Western Union Rewards account is a great place to see your member account number, your points earned and redemption history, as well as get the latest updates and promotional offers. You can also access the Western Union Rewards Shop by logging into your account.

What methods does Western Union use to help protect Customer Data?

Data privacy is our top priority. We are committed to protecting your personal information in accordance with Fair Information Practices and applicable data protection laws to provide the best service for you. For more on our data privacy, head to our Privacy Statement section.

Whom do I contact if I need assistance?

We will be happy to assist you here anytime.

What is Western Union Rewards Shop?

Western Union Rewards Shop provides you with deals and discounts on popular shopping brands you love. Visit the Shop section by simply logging into your Western Union Rewards profile and browse offers from our partner brands.

Not a Western Union Rewards member? Enroll today, it’s free to join.

How can I use a discount? 

Once you click on ‘Shop Now’, you will be directed to the merchant site and the deal will be visible automatically. In case you are using a coupon, just click on ‘Get Code’, copy the coupon code, and you will be directed to the merchant site where you can enjoy shopping. Just copy and paste the code at checkout to unlock your savings.

Do I need to use points to get a discount?

No – you simply log into Western Union Rewards, go to the Shop section and click the brand offers that interest you and begin shopping.

Does the discount remain the same for each brand?

Discounts vary by brand, so check their terms to see how to qualify.

What if I have a problem with my order or want to cancel it?

You will need to contact the merchant directly. Western Union does not have access to your shopping history.

Can I shop with a brand located in a different country?

Yes, you can shop with any overseas brand that facilitates shipping to your country.

What type of deals are offered on Western Union Shop?

Different types of deals are offered on Western Union Shop such as BOGO (Buy One, Get One), Free Shipping, Discounts, or Coupons based on the listed merchants. Some deals are provided with deal codes or coupon codes, others are applied automatically.

How many times can I use a coupon code?

Depending on the merchant, some coupon codes can be used multiple times, while others are ‘single use’ coupon codes. More details about the coupon, including the expiry date, will be available in the ‘More Details’ section of the coupon description.

What does it mean when a coupon doesn't have a code?

Some coupons are automatically applied when you click on them and there is no need for a code to be copied.

Can discounts be combined or stacked?

Most codes can’t be stacked with other offers. But some merchants let you combine discounts with sales or free shipping. Check the rules at checkout to be sure.

Where can I find more info about the deals?

Details about deals can be found in the ‘More Details’ section of the deal description.

Are there any restrictions on using coupons?

Yes, coupons may have restrictions such as minimum purchase requirements, limited-time validity, or any other specific product exclusions. Details are available in the ‘More Details’ section of the coupon description.

Can I use coupons in-stores?

Some coupons can be used in-store only. The details will always be mentioned in the email/text you get. No need to guess.

Western Union® Rewards | United States | Frequently Asked Questions - My WU | Western Union (2024)
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